Returns and Exchanges
At Sitti Social Enterprise, we stand by the quality of our handcrafted olive oil soaps and beauty products, offering a 30-day return policy for items in their original packaging. We want you to feel confident in every sustainable purchase you make while supporting our refugee community artisans.
Initiate Your Request
Email our support team with your order number and a brief reason for the return to receive a Return Authorization and prepaid shipping label.
Prepare the Package
Securely pack the unused beauty items in their original boxes to ensure they are not damaged during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing